I cannot find my favorite game. Now what?
What was that one game with the little green figure again? What are the most popular games on the Super Nintendo? Looking for a game which is very similar to Super Mario 64? For all these questions, don’t hesitate to contact us. Do you know exactly what you want, but you cannot find the game on the site, please let us know. Our product range continues to grow and we can reserve that game for you as soon as we find it.
What does "PAL" and "NTSC" mean?
PAL stands for Phase Alternating Line and is a videogame release territory containing Western Europe, Australia and New Zealand. NTSC is the United States. You can only play PAL games on PAL consoles and NTSC games on NTSC consoles. For the N64 and NGC we only sell the European PAL games. For the SNES and NES we also sell NTSC games. These are clearly indicated in the title of the game. These games can also be playing on European Consoles with the aid of a converter.
For more information see:
https://en.wikipedia.org/wiki/PAL#PAL_vs._NTSC
How does the loyalty points system work?
If you create an account at RetroNintendoKopen.nl, you receive loyalty points for every order. By spending each € 10, - you get 1 point. These can be redeemed for discounts on future orders. The loyalty discount is also valid in conjunction with other current discounts. We want to reward our regular customers!
How long does it take to have the products in your home?
We strive to process all orders as quickly as possible. In 90% of cases, orders on weekdays before 6pm are shipped the same day! How long it takes for your shipment to arrive depends on the carrier service – we will send you a tracking code so that you can follow your delivery and know exactly when it arrives.
Is pickup also possible?
No, unfortunately this is not possible.
What about shipping costs?
To make it as simple as possible, the shipping costs are the same, independent on your order size, for every country. Check the payment steps for the shipping costs in your country!
Do I always pay shipping costs?
No, if the value of your order exceeds €150,-, then we even ship it for free!
What happens if a product does not work?
We find it very important that the products work properly. 'Retro' does not mean not 'almost deas’ and we want to keep it that way. We guarantee the proper functioning of the products. If something does not work perfectly on arrival, you can get the product returned within 14 days and we will refund your total order amount. In other words: No good? Money Back!
What are your rules regarding the right of withdrawal?
You have the right to cancel your order within 14 days after arrival without giving any reason.
During this time you can do that with the product that is reasonably necessary to evaluate the product. It is allowed to try the product out as you would in a physical store would.
To make use of your right of withdrawal, we ask to use our digital return form. We ask you to return the product in its original packaging at your own costs.
How will I get refunded?
In the event of a return, you will receive the full amount of your order back as soon as possible. We will pay you back with the same method with which you have paid.
What does a virtual chef serve you?
An E-Meal
