We find it very important that the products work properly. 'Retro' does not mean not 'almost dead’ and we want to keep it that way. We guarantee the proper functioning of the products. If something does not work perfectly on arrival, you can get the product returned within 30 days and we will refund your total order amount. In other words: No good? Money Back!

We encourage you to notify us of complaints by contacting us. From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us.